Refund policy

We at LIGN want you to love your purchase, but if something isn’t quite right, we’re here to help.

Please read our refund policy carefully to understand your rights and how we can assist you.

Returns

You have 14 days from the date you receive your item to request a return. To be eligible for a return, your socks must meet the following conditions:

  • Condition: The socks must be unworn, unused, and in the exact same condition as when they were delivered.
  • Tags and Packaging: The socks must have all original tags attached and be in their original packaging.

To start a return, please contact our customer service team at contact@lign.store and follow the instructions provided.

Please ensure you include the proof of postage when sending your return. This helps us process your refund efficiently.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Faulty Items

While we strive for perfection, we understand that faults may occur. If you receive a faulty or defective item, please contact us immediately at contact@lign.store

We encourage you to inspect your order as soon as it arrives and notify us of any issues promptly so we can make it right.

Exchanges

At this time, we are unable to offer exchanges. However, we are happy to help you find the perfect pair of grip socks. Please reach out to our customer service team, and we’ll assist you with your order and provide recommendations on how to get the right product.

European Union 14-Day Cooling-Off Period

If you are a customer located in the European Union, you have the legal right to cancel your order within 14 days without giving any reason, under the EU Consumer Rights Directive.

  • Cooling-Off Period: This 14-day cooling-off period begins the day after you receive your goods.

  • Cancellation: To exercise your right of cancellation, please notify us by email or in writing before the 14-day period ends.

  • Return Condition: The item must be in the same condition as when it was delivered—unused, unworn, and in the original packaging.

  • Refund Process: Once we receive the returned item, we will issue a refund, including the cost of standard delivery (if applicable), within 14 days of receipt of the goods.

Please note that the cost of returning the item to us will be your responsibility, unless the item is faulty or we have made an error with your order.